Terms of Service

These terms are an agreement between you and HealthLitBD ("HealthLitBD", "we", "us") for the website healthlitbd.com and our apps. By creating an account, booking an appointment or buying a plan, you agree to them.

If you use HealthLitBD for a clinic or hospital, you confirm you are allowed to accept these terms on its behalf.

• You must be at least 18 years old to create an account.
• You can add family members (including children) and manage their bookings and records. You confirm you have their permission, or are their parent or guardian.
• One person, one account. Don't create accounts for other people without their consent, or pretend to be someone else.

HealthLitBD is not a healthcare provider. Doctors and hospitals on the platform are independent and are fully responsible for the advice, diagnosis, prescriptions and treatment they give.

Information on profiles, queues, availability and estimated times is provided by doctors and hospitals and may change. Always confirm important details with them.

In an emergency, call 999 or go to the nearest hospital. Don't wait for a booking, a message or a reply from us.

• Keep your login details private. You are responsible for what happens in your account.
• Give accurate information and keep it up to date — especially your phone number and email, which we use for bookings and important notices.
• Tell us straight away at support@healthlitbd.com if you think someone else has used your account.

• A booking reserves a serial with the doctor or hospital. It is not a guarantee of treatment at an exact time.
• Live queue times are estimates based on how the session is running. Please arrive a little before your turn.
• If you can't make it, cancel from your dashboard so someone else can use the slot.
• Fees for consultation, tests and treatment are set by the doctor or hospital and paid to them, unless the page says otherwise.

• You must hold the registration and licences your work requires (for example BMDC registration) and keep them valid. We check doctors before their profile goes public, but you remain responsible for your credentials.
• Keep schedules, fees, services and availability accurate. Patients rely on them.
• Prescriptions and records you create are your professional responsibility. Use patient data only to care for that patient.
• For hospitals, the main owner (founder) holds the plan, and it covers all their branches. Co-owners and staff can use the account within the plan's limits.

• Core features are free. Paid plans add higher limits and extra features, as shown on the pricing page.
• Payments are made through bKash. You see the full price before paying. We never store your bKash PIN.
• No automatic renewal. A plan ends on its end date unless you renew it. After it ends you get 3 days of grace, then your account returns to the Free limits. Nothing you saved is deleted.
• Upgrading starts the new plan straight away and adds the unused value of your current plan as extra days. A smaller plan starts when your current one ends.
• Price changes apply to new purchases only, never to a plan you already paid for.

You can get a full refund within 4 days of purchase for any genuine reason, and any time (up to 90 days) if you were charged twice or didn't receive your plan. We don't give partial refunds. The full details are in our Refund Policy, which is part of these terms.

Please don't:

• create fake profiles, bookings, reviews or blood requests, or use false documents;
• harass, threaten or mislead patients, doctors, hospital staff or donors;
• collect other users' data, scrape the site, or use bots to book or search;
• try to break, overload or get around the security or limits of the service;
• use the platform for anything illegal in Bangladesh.

You keep ownership of what you post (such as reviews, success stories and photos). You allow us to show it on HealthLitBD so the service can work. Reviews must be honest and based on a real experience. We may remove content that breaks these terms.

We may suspend an account that we believe is fake, uses false documents, or harms other users.

• While we investigate, a paid plan is paused — no days are used up. If everything is fine, the account returns with all remaining days.
• If fraud or abuse is confirmed, the plan ends and no refund is given.
• If a doctor or hospital is suspended, patients with upcoming bookings are told so they can book elsewhere.

You can stop using HealthLitBD at any time. Patients can delete their account from Profile → Delete my account (see our Privacy Policy); doctors and hospitals can ask us to close theirs. A suspended account can't be restored by deleting and coming back.

The HealthLitBD name, logo, design and software belong to us. You may use the service as intended, but not copy, resell or build a competing service from it.

We work hard to keep HealthLitBD accurate and available, but we can't promise it will always be error-free or uninterrupted. We are not responsible for the medical care given by doctors or hospitals, or for decisions made based on information they provide.

As far as the law allows, our total responsibility to you for any claim is limited to the amount you paid us in the 6 months before the claim. Nothing in these terms limits rights you have under Bangladeshi consumer law.

We may update these terms as the service grows. We'll change the date at the top, and for important changes we'll tell you by notification or email before they take effect. If you keep using HealthLitBD after that, the new terms apply.

These terms are governed by the laws of Bangladesh. If we can't solve a problem together first, the courts of Dhaka will have jurisdiction.

Questions about these terms: hello@healthlitbd.com · +8801XXXXXXXXX · Dhaka, Bangladesh. Or use our contact form.