Refund Policy

The 4 days start from the moment your payment was confirmed. We always refund the full amount of that payment — we don't do part refunds.

• More than 4 days after purchase, if you simply changed your mind. Your plan keeps working until it ends.
• Accounts suspended for fraud, a fake identity, false documents or abuse of other users. The remaining plan time is forfeited and no refund is given.
• Payments that were already refunded once.

1. Sign in and open Billing (My Plan) from your dashboard.
2. In Payment history, tap Request refund next to the payment.
3. Choose the reason, tell us what happened, and check your email and phone number so we can reach you.

Our team reviews every request, usually within 2 working days. You'll get a notification and an email with the decision. If we can't approve it, we'll tell you why.

• The full amount goes back to the same bKash account you paid from.
• It usually shows within minutes. Rarely, bKash may take a few working days.
• The plan days that came from that payment are removed. Days from your other payments are not touched.
• Your data is never deleted — you simply move back to your previous plan or the Free plan.

To keep patients safe, we may suspend accounts that we believe are fake or break our rules — for example, a doctor or hospital using false documents.

• While we investigate, your plan is paused — no days are used up. If everything is fine, your account comes back with all the remaining days.
• If fraud or abuse is confirmed, the plan ends and no refund is given, even after the 4-day window.
• In special cases (for example, a purchase made by mistake), we may refund at our discretion.
• If a doctor or hospital is suspended, patients with upcoming appointments are told so they can book elsewhere.

• Upgrade: starts right away, and the unused days of your current plan are added on top.
• Smaller plan: starts when your current plan ends.
• Renewal: the new time is added after your current plan ends. Price changes only apply to new purchases.