Privacy Policy

This policy explains how HealthLitBD ("HealthLitBD", "we") handles information when you use healthlitbd.com and our apps. Health information is sensitive, and we treat it that way.

• Account details — name, phone number, email, gender, district or address, and a password or your Google sign-in.
• Family members you add — their name, age or date of birth, and relationship to you.
• Health information you or your doctor add — prescriptions, reports and files you upload, medicines and reminders, and appointment history.
• Doctors and hospitals — professional details, registration information and documents for verification, chambers, schedules and fees.
• Payments — the plan you bought, amount, invoice and bKash transaction ID. bKash handles your PIN and account; we never see or store your PIN.
• Location — only when you allow it, to show nearby doctors, hospitals, blood donors or ambulances.
• Usage — basic technical information such as device type, pages used and error logs, to keep the service working and secure.

• To run the service: bookings, live queues, prescriptions, reminders, records and payments.
• To send you what you need: booking updates, reminders, receipts and important account notices.
• To keep people safe: verifying doctors, preventing fraud and fake accounts, and protecting your account.
• To improve HealthLitBD, using combined statistics that don't identify you (for example, how many people searched a specialty in a district).

We don't use your health information for advertising.

• The doctor or hospital you book — your name, contact details and booking. They see your health records only if you choose to share them for that appointment.
• Service providers who help us run HealthLitBD — cloud hosting and database, file storage, email delivery and bKash for payments. They may use the data only to provide their service to us.
• When the law requires it — for example a valid request from a court or authority in Bangladesh, or to protect someone from serious harm.

We never sell personal or health information.

Doctor and hospital profiles, reviews (the reviewer's name is shortened unless they choose to show it), success stories you choose to publish, and blood requests you post are visible to others. Patient records, prescriptions and contact details are never public.

• All traffic uses encrypted connections (HTTPS).
• Data is stored with established cloud providers that encrypt it at rest.
• Passwords are stored as secure hashes, never in plain text.
• Access by our team is limited to what's needed to run and support the service.

No system is perfectly secure. If a breach affects your information, we'll tell you and explain what we're doing about it.

We keep your information while your account is open. You can delete your account yourself from Profile → Delete my account: right away, or after 30 days (sign in with Google before then to change your mind). Deleting removes your personal and health information, files and family members; records that also belong to a doctor or hospital, such as past appointments and prescriptions they wrote, stay with them under "Deleted user", without your name or contact details. Payment and invoice records are kept for as long as the law requires for accounting. Backups are overwritten over time.

• See and update most of your information in your dashboard.
• Remove a file you shared with a doctor, or delete files you uploaded.
• Delete your account yourself from Profile → Delete my account — now, or after 30 days.
• Ask us for a copy of your data, or to correct it.
• Turn notifications and reminder emails on or off in your settings.

For a copy of your data, email privacy@healthlitbd.com from your registered email address. We'll reply within 30 days.

Accounts are for adults. Children's information is added and managed by a parent or guardian through their own account as a family member.

We use your browser's storage to keep you signed in and remember settings such as your selected filters. We don't use advertising or tracking cookies.

If we change how we handle your information, we'll update this page and its date. For important changes we'll tell you by notification or email first.

Privacy questions or requests: privacy@healthlitbd.com · Dhaka, Bangladesh. You can also use our contact form.