Contact
How can we help?
Ask a question, get help joining as a doctor or hospital, or tell us something isn't working. A real person reads every message.
Before you write
Quick answers to the most common questions.
How fast will you reply?
Usually within one working day (Saturday – Thursday, 10:00 AM – 7:00 PM).
I paid but didn't get my plan. What should I do?
Open Billing in your dashboard and use Request refund, or write to us with your bKash TrxID. We'll fix it quickly.
I'm a doctor or hospital — how do I join?
Create a free account and complete your profile. Our team verifies doctors before their profile goes public. Choose "Doctor or hospital joining" in the form if you need help.
Is this the place for medical emergencies?
No — please call 999 or go to the nearest hospital. This form isn't monitored around the clock.